--Why are European formulas better?
Our European formulas are made from grass fed cow’s milk. These cows are not treated with hormones/antibiotics and live a carefree life which benefits in healthier milk production. European formulas does not contain harmful ingredients found in most brands of baby formula in America.
Laura is responsible for the customer service. She is always there to assist you.
The biggest concern when purchasing European formula is finding a trustworthy and reliable vendor. Why should I trust you?
Because we fulfill the Trusted Shops quality criteria (You can view the certificate here). Compliance with the criteria is continuously audited by experts. The audit covers areas such as data protection, costs and payment, delivery terms, returns processing and customer service. You can protect your purchase up to an amount of EUR 2,500 against the loss of your payment in the event of non-delivery or after the return of the goods.
We obtain our formula from two wholesalers who we have worked with since 2013. We deal directly with the wholesalers on a regular basis. As a result, we are immediately informed of any recalls or potential issues with the formula.
When will I receive my order and how much does the shipping cost?
We know receiving your shipment in a timely manner is important to you because hungry babies can’t wait! Therefore, your order will ship out same or next buisnes day to make the shortest delivery times possible. We know that your package has a long way to go so we pack it very carefully to make sure that it arrives in good condition. We include a bunch of free samples from Holle and vegan gummy bears.
Our shipping types:
Priority Shipping: You package take approx. 5-10 days to arrive (depending on your local courier company). The parcel has priority when leaving Germany via Frankfurt airport and will be processed by Customs with priority too. You can choose this shipping method for just $30.
Free Shipping: Reliable and economical shipping with parcel tracking. Depending on your local courier company, it will take approx. 2-3 weeks to be delivered. Yes, it's free!
Please note that this shipping times are based on our experiencesis and can't be guaranteed. Because of customs authorities or your local courier company, in very exceptional cases delivery time might take longer.
Where can I track my parcel and how do I contact you if I have questions?
You will get a email with your tracking information from our packaging division after your order has left the warehouse. You can track your parcel here: German DHL tracking. For more detailed information you can track your parcels also here: US buyers via USPS and Canadian buyers via Canada Post.
Feel free to contact us by phone or simply answer one of our mails. You can also send your request to service@maluma-green.com or click here! Our service team will respond very soon to assist you: without any complications and whenever you need us! Service Phone: +49 40 2263 9321
The biggest concern when purchasing European formula is finding a trustworthy and reliable vendor. Why should I trust you?
Because we fulfill the Trusted Shops quality criteria (You can view the certificate here). Compliance with the criteria is continuously audited by experts. The audit covers areas such as data protection, costs and payment, delivery terms, returns processing and customer service. You can protect your purchase up to an amount of EUR 2,500 against the loss of your payment in the event of non-delivery or after the return of the goods.
We obtain our formula from two wholesalers who we have worked with since 2013. We deal directly with the wholesalers on a regular basis. As a result, we are immediately informed of any recalls or potential issues with the formula.